{"id":305,"date":"2026-10-23T12:57:15","date_gmt":"2026-10-23T10:57:15","guid":{"rendered":"https:\/\/infinitefreedom.nl\/faqs\/"},"modified":"2026-10-23T16:16:25","modified_gmt":"2026-10-23T14:16:25","slug":"faqs","status":"publish","type":"page","link":"https:\/\/infinitefreedom.nl\/nl\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Shipping, returns, sizes and materials. Can\u2019t find your answer? Email us at info@infinitefreedom.nl<\/a>.<\/p>\n\n\n\n

Shipping<\/h2>\n\n\n\n
Where do you ship to?<\/summary>\n

We ship worldwide with PostNL or DHL.<\/p>\n<\/details>\n\n\n\n

How much does shipping cost?<\/summary>\n

The Netherlands: \u20ac2,95, free on orders from \u20ac50.
European Union: \u20ac7,95, free on orders from \u20ac150.
Rest of the world: \u20ac9,95, free on orders from \u20ac250.<\/p>\n\n

All shipping costs include VAT.<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

Orders are generally shipped the next day. Delivery takes 1 day in the Netherlands; for other countries it varies.<\/p>\n<\/details>\n\n\n\n

Can I track my order?<\/summary>\n

Yes, you receive a track & trace link for your parcel.<\/p>\n<\/details>\n\n\n\n

Do I pay import duties outside the EU?<\/summary>\n

Yes. For orders outside the EU, any import duties are paid by the customer.<\/p>\n<\/details>\n\n\n\n

Is VAT included in the price?<\/summary>\n

Yes. All prices include VAT, and the VAT is the same for every order.<\/p>\n<\/details>\n\n\n\n

Retourneren<\/h2>\n\n\n\n
Can I return my order?<\/summary>\n

Yes, within 14 days after receiving it, without giving a reason. Earrings are delivered sealed: for hygiene reasons, they cannot be returned once the seal has been broken.<\/p>\n<\/details>\n\n\n\n

How do I return an item?<\/summary>\n

Email us at info@infinitefreedom.nl<\/a> with your order number, then send the item(s) back unworn to Happy Straw, W. Pijperstraat 45, 3208 AV Spijkenisse, the Netherlands. Return shipping is paid by you. More in Returns & Refunds<\/a>.<\/p>\n<\/details>\n\n\n\n

When do I get my money back?<\/summary>\n

Within 14 days after we receive your return, using the same payment method.<\/p>\n<\/details>\n\n\n\n

Sizes and materials<\/h2>\n\n\n\n
Which ring sizes are available?<\/summary>\n

All stainless steel rings come in sizes 6, 7 and 8 (about 16, 17 and 18 mm). Silver and brass rings are free size, unless stated otherwise on the product page.<\/p>\n<\/details>\n\n\n\n

How long are the necklaces?<\/summary>\n

All necklaces are 40 cm plus a 5 cm extension chain, unless stated otherwise on the product page.<\/p>\n<\/details>\n\n\n\n

How long are the bracelets?<\/summary>\n

Our bracelets measure between 16 and 18 cm, plus a 5 cm extension chain.<\/p>\n<\/details>\n\n\n\n

What are the white flower earrings made of?<\/summary>\n

They are handmade of ceramic and freshwater pearls and\/or rhinestones.<\/p>\n<\/details>\n\n\n\n

What are your pieces made of?<\/summary>\n

We work with several materials, so there is something for every style: 316L stainless steel (the gold pieces have a PVD gold coating), 925 silver, brass, and pieces like our white flowers. Each product page shows the material of that piece.<\/p>\n<\/details>\n\n\n\n

Is your jewelry hypoallergenic?<\/summary>\n

Yes, all our products are hypoallergenic.<\/p>\n<\/details>\n\n\n\n

Where is your jewelry made?<\/summary>\n

Our pieces are made by makers in India, Vietnam, Indonesia, Thailand, China and Nepal. All our brass pieces are handmade in India.<\/p>\n<\/details>\n\n\n\n

Is your jewelry waterproof?<\/summary>\n

Our stainless steel pieces are: they are waterproof and do not tarnish, so you can keep them on in the shower or while swimming. Please take silver, brass and our other pieces off before showering or swimming.<\/p>\n<\/details>\n\n\n\n

How do I care for my jewelry?<\/summary>\n

Stainless steel is very easy to care for. Silver, brass and our other pieces should not be worn while showering or swimming. Silver and brass slowly change colour over time through oxidation.<\/p>\n<\/details>\n\n\n\n

Your order<\/h2>\n\n\n\n
How is my order packed?<\/summary>\n

Each piece arrives in an Infinite Freedom box or a cotton drawstring pouch, depending on the item. Stainless steel jewellery comes in a white box, all other pieces in a black box.<\/p>\n\n\n\n